TERMS OF PAYMENT AND REFUND POLICY

PAYMENT TERMS

1 The customer must make an advance payment for the invoice issued.

2 The supplier will prepare an invoice and send it to the customer by e-mail.

3 All amounts paid by Customer under this Agreement shall be paid by bank transfer/credit card payment, PayPal to an account designated by the Provider, and Customer shall bear all costs and fees relating to such transfers (including, without limitation, those charged by the payer's and payee's bank or other financial institution).

4 All payments will be received in Euros only; any loss incurred in converting other currencies will be deducted from the total payment received.

5 The Provider's records, as made available to the client, are conclusive as to the transactions relevant to the calculation of fees.

6 When SMS related services are specified in an agreement, an SMS shall be a message of the standard maximum length of 160 characters for Unicode; it shall be 70 characters for the avoidance of doubt; both parties shall follow the GSM standard for message counting.

7 All amounts payable under the agreement are exclusive of taxes relating to the sale or provision of services, including, without limitation, value added and sales taxes, and any withholding taxes. Customer shall pay all such taxes at the rate and in the manner required by law.

Charging fees

1 The Customer will be invoiced by the Supplier's platform.

2 All costs under this contract are to be paid by the customer in EURO.

3 The price is charged according to the rate indicated in the web client; the basic rate is agreed upon by the customer at the time of account creation.

4 Price is subject to change according to modifications suggested by the SMSC/operator.

5 Notification of price changes will be sent to the customer by e-mail.

6 The price change will be applicable with immediate effect after the customer has been informed by e-mail .

7 The customer will keep track of all price changes communicated by e-mail.

Refund Policy

Refunds will be made at the end of the contact. All prepaid messages have been purchased and are refundable, except in the case of termination due to an uncorrected violation of the provider's rules or bankruptcy/insolvency.